IndustryAdvertising and Public Relations
Customer Service Sales Officer Job at Lite Group
Lite Group a well-established professional services company is seeking to fill the role of a Customer Service Sales Officer
Roles & Responsibilities for the Customer Service Sales Officer Job
• Promote the company and all its services over the phone and social media platforms.
• Maintain a high degree of product knowledge and service expertise.
• Promote and enhance the company’s reputation by providing professional, prompt and effective assistance to customers.
• Answering the customer claims and solving problems.
• Promptly handling and resolving customers’ issues while maintaining the set quality standards of customer service delivery.
• Understanding customer needs and providing efficient feedback to the Supervisor.
• Educate and advise customers on the ongoing promotions.
• Make follow-ups to ensure that escalated customer issues are resolved in a timely manner.
• Listening to the customers’ needs and assisting them in making a well informed decision.
• Perform any other assigned duties.
• Excellent Customer Service
• Excellent communication and presentation skills.
• Skilled in negotiation and dealing with complaints.
• Persistent and results-oriented.
• Personal integrity, with a high sense of responsibility and accountability.
Customer Service Sales Officer Job Qualifications:
• Degree in relevant field
• Good command in both English & Swahili
• Excellent communication skills
• Ability to deliver sales presentations/proposals to prospective customers with a successful closing rate
How to Apply
Qualified interested candidates to share their details