A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. CSRs expected to be genuinely excited to help customers, patient, empathetic, passionately communicative and love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
a) Manage large amounts of incoming calls
b) Generate sales leads
c) Identify and assess customers’ needs to achieve satisfaction
d) Build sustainable relationships and trust with customer accounts through open and interactive communication
e) Provide accurate, valid and complete information by using the right methods/tools
f) Meet personal/customer service team sales targets and call handling quotas
g) Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
h) Keep records of customer interactions, process customer accounts and file documents
i) Follow The Company’s communication procedures, guidelines and policies
j) Take the extra mile to engage customers
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
h) University degree/Diploma
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