Customer Service Representatives

Customer Service Representatives  - Kenya
  • Customer Service Representatives  - Kenya

IndustryNGO / INGO / Non-Profit

ContractFull time

Description :

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. CSRs expected to be genuinely excited to help customers, patient, empathetic, passionately communicative and love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

1. RESPONSIBILITIES

a) Manage large amounts of incoming calls

b) Generate sales leads

c) Identify and assess customers’ needs to achieve satisfaction

d) Build sustainable relationships and trust with customer accounts through open and interactive communication

e) Provide accurate, valid and complete information by using the right methods/tools

f) Meet personal/customer service team sales targets and call handling quotas

g) Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

h) Keep records of customer interactions, process customer accounts and file documents

i) Follow The Company’s communication procedures, guidelines and policies

j) Take the extra mile to engage customers



2. REQUIREMENTS

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

h) University degree/Diploma

To apply text or whatssup your full name, location and qualification

Safety tips for buyers

  • Meet the seller in a public place that you are familiar with
  • Don’t pay for anything before checking the quality of the product you are getting
  • Avoid advance payments through Western Union or other services
  • Beware of unrealistically low prices
  • Do not give personal information (bank details, credit/debit card number)

Our team of experts reviews each ad for you to make safe deals on the website.

What do you have to sell?

Sell everything for free on Jumia Deals!

Post a Free Ad Now!
Processing data